Introduction



VISION STATEMENT

DRIVING THE

BUSINESS SERVICES COMMUNITY TO ACHIEVE EXCELLENCE


Digital Global Business Services Council Malaysia (GBS Malaysia) is a chapter of PIKOM – The National Tech Association of Malaysia.  Originally founded in 2006 as Outsourcing Malaysia, our aim is to develop and promote Malaysia as a High-Value Digital GBS Hub.  Driven by the upper echelon in the industry and working in close partnership with government agencies and the academia, GBS Malaysia focuses on talent development and developing industry competitiveness to address the sophisticated needs of the global business services community.

 

• Industry Representation

• Trade Promotions

• Industry Promotions

• Business Exposure

• Priority Subsidies & Discounts

• Global Affiliations

Committee

Anthony Raja Devadoss

Chair

Anthony Raja Devadoss is Managing Director & Senior Client Partner, Malaysia and leads the Executive Search business in Malaysia and part of the Global Technology Markets team for the region.

Anthony Raja brings over 20 years of experience in cross spectrum of Board & Executive Search, HR Business Transformation Consulting, Recruitment Process Outsourcing, Leadership Talent development and Assessment within the region and globally spanning across industries. His areas of expertise in Digital Technology, Financial, Healthcare and Business/Professional Services & Telecommunications.

He brings depth of experience in managing board & leadership search assignments, end to end talent acquisition, talent development and transition projects across Asia Pacific, EMEA and Americas. This includes organizations in growth and transformation stages with local large conglomerates, multinational firms and government investment organizations in public and private sectors.

Anthony is currently the appointed OM Chair, a Global Business Services initiative of PIKOM - The National Tech Association of Malaysia and PIKOM Academy, Chair. He is actively involved in the country's and region’s HR Services & Technology industry development and holds memberships in various National and international associations including Global Technology & Business Services Council.

Before joining Korn Ferry, Anthony spent 20 years with another Global Recruitment and Workforce solutions firm where he held several regional leadership positions. He was most recently the Managing Director & Business Head covering Asia Pacific and member of the board of a global talent management group in the US.

Anthony holds a Master’s Degree in Business Administration from Maharishi International University, US, Bachelor’s Degree in Science, Loyola College, India & Post Graduate Diploma in Computing from De Montfort University, UK. He is a SHRM® Senior Certified Professional and HRCI® Senior Professional in Human Resource Management International SPHRi®. He recently attended the Global Leadership Program at INSEAD Business School, Asia Campus, Singapore.

Cheah Kok Hoong

Chairman Emeritus

With more than 30 years’ experience, he is driven by an endless quest to seek knowledge and has thus garnered a wealth of expertise that spans across business development, M&A, business strategy and process engineering across both manufacturing and the services sectors.

Cheah Kok Hoong is well known his fearlessness and confident throughout his IT career.  He often pushed himself beyond his comfort level to do great things and now; resigned as the Group CEO & Director for Hitachi Sunway Information Systems to start up Cognitive Digital Sdn Bhd. Hoeing into his entrepreneur spirit, Cheah is looking to innovate and disrupt the industry digitally. 

Cheah is instrumental in driving the growth of the Malaysian ICT industry, both locally and regionally. And, he plays an active role in developing the next generation of talents for Malaysia. He is a person who is able to influence the industry and he is actively involved in the country's IT industry developments and continually propagates the advancement of the overall IT capabilities and resources within the diverse local verticals.

And, with his experience, Cheah was invited to serve on Sunway University and SoftwareONE Industrial Advisory Board (IAB). In addition, he was recently appointed as Adjunct Practice Professor in the Sunway University Business School, Sunway University.

In 2016,  PLC Hall of Fame for leadership and stewardship in promoting the PLC Leadership programme as part of the National ICT Certification & Standardization Grid (NICS Competence Grid). In 2010, he was conferred PIKOM’s CIO Excellence Award for his outstanding leadership and for being instrumental in the ICT adoption in the Sunway Group.

David Wong Nan Fay

Chairman Emeritus

David Wong Nan Fay is a business graduate (Honours) from the Dalhousie University, Canada. He has more than 30 years of track record and experience in the Information Technology and Logistic Industry.

David is currently the Chairman of ASOCIO, the Asian Oceanian Computing Industry Organization and the Advisor and Past Chairman of PIKOM, the National ICT Association of Malaysia. David is also the Co-founder and Emeritus Chairman of Outsourcing Malaysia (OM), an initiative of PIKOM and a consortium representative of the outsourcing industry.

In 2000, he founded and embarked on his new start up, SnT Global Sdn Bhd, where he currently resides as the Group Chief Executive Officer. SnT’s core businesses are Lead Logistics Management, Warehousing, Transportation and eFulfillment services. Other ventures include Education and Property development.

Under his guidance, SnT has won several major industry awards, and is widely regarded as a pioneer in the field of supply chain BPO in Asia. It was also recognized as a leading technology company in the Deloitte Technology Fast 500 Asia Pacific Program. SnT was recognized by Global Services Awards as one of the top 100 most innovative outsourcing companies in the world as well as top 10 to watch in Asia. In 2016, David was accorded the Outsourcing Leader of the Year by Outsourcing Malaysia.

He had spoken and participated in many local and International conferences including World Congress of IT, ASOCIO Annual Summit and others. He is currently a Board of Trustees of Yayasan Innovasi Malaysia (YIM), International Affairs Chairman of PIKOM, Chairman of ASOCIO AEC Digital Task Force, Digital Advisor of Malaysian Retail Chain Association (MRCA) and Board Member of World IT and Services Alliance (WITSA).

Dato' Munirah Looi

Deputy Chair (Outsourcing)

Munirah, Top 3 Nominee for the prestigious EY Entrepreneur of the Year Award 2018 and just recently awarded the 'Master Entrepreneur Award 2021' by APEA-Asia Pacific Enterprise Award (Regional Edition) and the '10 Best Inspiring CEOs 2020' by Industry-Era. She is a member of International Who’s Who of Professionals, Life Member of International Business Leaders, Asia CEO Community and Global Chamber of Business Leaders
 
She is the Founder & CEO of Brandt International, which specializes in Business/Digital Transformation/CX Consulting and Business Process Managed Services by leveraging on digital workforce (AI, ML, DL & RPA). She is an experienced Facilitator, CX & Digital Transformation Strategist, Operational Excellence Management & Human Performance Improvements practitioner for the past 30 years having undertaken various Corporate & consulting assignments in Customer Experience and Organization Development & Digitalization assignments, both locally and overseas. She has worked extensively throughout Asia & US.
 
She has worked in partnership with individuals and teams to grow their careers and portfolios with a key focus on customers. During her working & consulting experience, she has coached and mentored many individuals from new joiners and management associates, all the way to high potential talents who were being groomed for career acceleration and Senior Leadership ‘C’ Level individuals. Currently she serves as a Business Mentor for MDEC-GAIN (Global Acceleration & Innovation Network) Mentoring Program and MaGIC (Global Accelerator Program) Virtual Cohort 05 Mentorship Program.
 
In line with her extraordinaire contributions to the women’s agenda, she was conferred with the following awards:
• “Women Leadership Award” for Business Process Outsourcing Sector in 2018.
• “Top 30 Women Achievers & Leaders-Malaysia” 2017.
• The “Women Leadership Achievement Award” at the WWLCA-World Women Leadership Congress & Award 2015
• Inaugural “Malaysian Women of Excellence Award 2014”

Pattabhiraman Muthukumaraswamy

Deputy Chair (Shared Services)

Pattabhiraman has over 24 years of diversified experience in operations, processing and strategic management in global banks and in the management of large Shared Service engagements across Asia.

He is currently the Executive Director of UOB Centre of Excellence (M) Sdn Bhd, a wholly owned subsidiary of UOB Bank. In this role, he is responsible to drive business transformation to the next level while focusing on process reengineering, operational efficiency to ensure costs are effectively managed whilst ensuring customer delight. His experience spans effective global delivery management, competence growth and process initiatives, proactively nurturing key alliances and leveraging business partnerships, while focusing on developing the right talent across Asia. Pattabhiraman is also very active in developing and contributing to the growth of the Shared Service industry in Malaysia, enabling the industry to transform itself into a knowledge economy through development of competencies and transforming the industry players to drive global best practices, remaining relevant and competitive.

Prior to joining UOB, Pattabhiraman worked with HSBC and held strategic roles spanning his career with them to deliver global best in class service and an effective off-shoring model. He has worked in India, Sri Lanka, Brunei & UK, holding Senior Management positions with HSBC Bank and Standard Chartered Bank. This vast exposure enables him to manage and provide solutions in global and diverse situations, with an expertise focusing on world-class performance, especially in that of the Shared Services outsourcing industry.

He holds a Master’s Degree in Commerce and a Post Graduate Diploma in Marketing Management and has attended key leadership programs held by Duke Corporate Education (UK) and Process Design for Six Sigma by BMG.

Raymond Devadass

Treasurer

Raymond is the Founder & CEO of Daythree Business Services. He specializes in providing strategic management direction, particularly in the field of digital transformation strategy and management. He has guided several technology companies from ‘start-up’ to becoming leading technology players in the industry. Amongst his many key achievements, Raymond managed one of the largest healthcare informatics implementations in Malaysia and played key role in realizing the IT Outsourcing agenda of a major state government in Malaysia.

Having originated from a corporate finance background, Raymond has strong working and practical knowledge in finance, accounting and banking. He holds a Master of Business Administration majoring in Strategy & Planning. He is a Chartered Accountant, registered with CPA Australia and Malaysian Institute of Accountants.

Raymond is the author of several articles and research papers. He was twice selected by peers in the industry as ‘Best Thought Leader’ in 2017 and once again in 2019 – an award reserved for recognizing leadership aimed at external positioning of the individual’s competencies in delivering value.

Raymond is a member of MDEC’s Talent Expert Network Panel – appointed for his knowledge and expertise in digital technology. He serves as Councillor at PIKOM, the National Tech Association of Malaysia, and is also a member of the Malaysian Institute of Chartered Secretaries and Administrators’ (MAICSA) Training & Professional Development Committee. Additionally, he is the President for Contact Centre Association of Malaysia.

Akhil Gupta

Committee

Akhil Gupta is the Group CEO and founder of Talbotiq Technologies Sdn Bhd. Apart from Talbotiq, the Group’s portfolio also comprises high growth companies such as Total IT Global and Aisling Group, leaders in IT Infrastructure and HR Outsourcing services respectively.

As an Angel Investor & Business Growth Specialist with over 20 years of experience in the IT Infrastructure, Digital Automation, and Human Resource industry, he has been instrumental in driving growth across the Group with a workforce of more than 1850 people spread across 19 countries globally.

Under his leadership, the Group has received multiple accreditations in its companies such as ISO/IEC 27001, ISO 9001 & ISO 37001 as well as being recognized among ‘Top London-based IT Infrastructure Companies in UK’. Akhil strongly believes that a great work environment is fundamental to building a high performance, dynamic and united workforce and thus the prestigious Great Place to Work® certification in Total IT Global is one of his most treasured achievements.

He graduated with an Honours Degree in Commerce, and holds a Masters in Business Administration from Cardiff Metropolitan University, United Kingdom.

In his spare time, Akhil likes to play golf, or he enjoys riding his motorbike. He is passionate about making a difference in people’s lives and that continues to motivate him to be a better human being every day by practicing compassion and gratitude. He believes that technology has the power to help people build bigger and better communities.

Alex Hee Kam Fatt

Committee

Alex Hee has more than 20 years’ of experience in the field of document management solutions and services. After graduating with an Honours degree in Computer Science from Universiti Sains Malaysia, he began his technical career with Hong Hong Documents Sdn Bhd, an industry pioneer in outsource data printing and mailing services. He rose to the rank of Manager in charge of electronic publishing using SGML standard before leaving for International Business Solutions, an IBM business partner, heading its Technical Division in charge of production laser printers, providing end-to-end solutions to banks / telcos / print bureaus in running their transactional bill printing using ISIS Papyrus software, IBM continuous & cut-sheet laser printers and IPDS standards, and OMR enveloping machines such as Pitney Bowes, Kern, Bowe and Buhrs. 

He was later recruited by its principal, ISIS Papyrus Asia Pacific, as a Regional Consultant servicing its South-East Asian operations. Finally, after a short stint in Fuji Xerox Singapore, he founded Documation Sdn Bhd in the year 2001. 

Today, Documation is one of the industry leaders in providing outsource data printing and mailing services to Insurance, Stock Broking and Oil & Gas MNCs. It has over the years, grown and evolved its solutions and services to include multi-channel inbound and outbound documents – specializing in paper and electronic documents.

Amar Chhajer

Committee

Amar Chhajer is the Sr. Director and Country Head, Malaysia for UST. He is currently leading the Engineering Business for UST in APAC and Europe; including the Business Operations in Malaysia, Poland, China and Taiwan. He was working in Software Engineering roles with Oracle and Accenture before joining UST.

Driven by UST’s mission of Transforming Lives through Technology, Amar’s been instrumental in building the local ecosystem in Digital skills.

He is currently the Deputy Chairman for GBS Focus Group of Penang. Also a part of Seed funding evaluation committee for tech start ups in the state of Penang, and part of the mylead committee by Talentcorp.

Amar received the PJK award by the State of Penang in 2021. He received the Golden Globe Tigers Award for Excellence in Business Leadership 2018 in Kuala Lumpur.

An Alumni of Harvard Business School, Amar did his Engineering in Electronics and Telecommunication from Kalinga Institute of Industrial Technology (KIIT).

Dang Tin Wai

Committee

Dang Tin Wai is the Sales Director of Microtel Technology with over 15 years of business development and solution sales experience.

Solution projects delivered successfully by him include various contact centre management systems and engagement automation solutions spanning across a wide array of industries from financial services to healthcare. With a proven track record in channel sales management, his experience also includes channel partner recruitment and channel sales planning.

Tin Wai has executed projects and served multinational clients in the ASEAN region. Prior to joining Microtel Technology, he was leading the project management team of a national patient registry system under the Ministry of Health of Malaysia and has implemented 8 patient registry modules over a period of 4 years.

He holds a Bachelor’s Degree in Business and Commerce from Monash University, Australia.

Evelyn Teoh

Committee

Evelyn is currently the Head of Penang Finance Operations Center in Motorola Solution. Her vision is to establish a World Class Finance Operations that is recognized as trusted partner to customers, suppliers and employees. She has successfully led the transition of various roles from transactional to business roles over the years and was awarded the Motorola Solutions CFO Award in 2021. She is a Chartered Accountant, registered with CPA Australia and Malaysian Institute of Accountants and also a member of the Penang GBS Focus Group.

Prior to joining Motorola Solutions, Evelyn spends more than 12 years in audit and assurance practice in Malaysia as well as in the United States. Her expertise includes audit and assurance services, US GAAP, IFRS, Corporate Exercise (ie IPO) and Corporate Governance.

Evelyn’s area of interest includes transformation of a finance function from transactional and compliance to trusted business partners. Evelyn is also keen and passionate about growing our future talents in the GBS space. She is actively involved in outreach programs and engagement with universities with the aim to grow the future talent pipeline and to promote the GBS Industry in Malaysia.

Jusri Ong

Committee

Jusri is the Founder, Managing Director and Principal Consultant of Telecontinent. He was previously an EXCO member of CCAM, and currently is a committee member of the Outsourcing Malaysia and spent 18 years in the contact centre outsourcing industry. A certified COP Master-class graduate (IAOP) and awarded the Best Account Manager for Contact Centre in the Outsourcing Malaysia Excellence Award 2016. He also led the company winning the Operational Excellence in Contact Centre Award in the OM GBS Asia Awards 2021.

Throughout his BPO career, he gained cross industry exposure in domains such as Banking, Telecommunications, Media, Healthcare, FMCG, Retails, Government, and High-tech managing both domestic and off-shore contact centres with up to 1,000 seat capacity. Jusri is a graduate of MMU with a degree in Business Administration (Hons.) Economics with Multimedia.

He is a leader who is able to bring together groups of people with different set of talents and make them function as a world class business team. He has a keen eye for details that enables him to manage an organisation where he is the head of the company. He is responsible for identifying new markets and developing new service offerings for Telecontinent’s outsourcing business. He is also the principal consultant where he crafts out innovative outsourcing solutions for the clients. Throughout his working career, Jusri has been responsible for the deployment of best practice customer management principles. Very instrumental in leading various taskforces for business process reengineering initiatives.

Core Strengths: Market and Business Development, Sales and Solutions, New Contact Centre Implementations, Project Management, Change Management, People Management, both inbound and outbound Contact Centre Operations Management, Performance Management Standards, Business Intelligence and Analytics, Regulatory Compliance, Process Reengineering and Master of Presentations.

Koay Tze Siang

Committee

TS Koay leads the Dell Digital Infrastructure Operations globally. He is also the head of Dell Digital Global Center in Malaysia, driving digital transformation for Dell internal businesses. In addition, he heads up the General Manager role for Dell Cyberjaya site, overseeing site level operations and development.

He brings with him over 20 years of IT experience across enterprise application and infrastructure management in both internal IT and outsourcing services industry. He is very passionate in driving Digital transformation across application transformation, IT transformation on multi-cloud strategies and workforce transformation, provide the best end user digital experience for Dell internal stakeholders.

He is also a strong advocate in developing the digital workforce for the future with new technologies adoption as well as cultivating innovation culture in the workplace.

Under his leadership, Dell Digital Malaysia has been awarded the PIKOM (National Tech Association of Malaysia) OM’s Best Digital Global Business Services Provider of the year 2019 and another 5 awards in 2021 with Overall Corporate Achievement Award.

He also serves as the Industry Advisory Board member in both MMU and UNIMY to support the future talent development.

TS studied Bachelor of Computer Science at University Putra Malaysia and obtained Master of Business Administration from Manchester Business School.

Nicholas Tay

Committee

Since joining VADS (TM ONE) in 2016 to date, Nicholas has actively & continues to play a major role in the ideation and co-creation of new solutions right fitted to the market basing on his domain expertise in the latest industry & market knowledge of key Data Center & Cloud technologies. Leveraging on his unique twin domain expertise & knowledge in Data Center & Clouds (which he has accumulated from vast experience in the industry for the past 20 years) he plays a key role in the on-going strategic engagement with TM ONE key global partners such as VMWARE, SAP, ORACLE, HP, IBM, DELL EMC, HUA WEI, CLOUDIAN, VEEAM, VERITAS, AWS, AZURE, GOOGLE etc as part of the emerging technologies in Cloud supporting the Digitalization Transformation & IR4.0 basing on 4G & 5G.

Prior to TM ONE / VADS BHD, Nicholas was the lead ASEAN OSS for Global Infrastructure Services for x4 global offerings service lines in ASEAN, consisting of CSC Data Centre/Cloud & Connectivity Solutions, Next Generation Workplace Services, Project Management Services & Enterprise Service Management/BPO. And prior to CSC, Nicholas was attached with HP Malaysia Technology Consulting Services helming the dual role of Country Technology Consulting Director and the Director of Sales, followed by Strategic & Large Deals Country Lead. As Senior Management in HP, he was responsible for all activities related to providing strategic direction & execution with the development of strategic business plan(s) aligned to HP’s TSC global solution area focus mainly in the 8 towers of Data Centre Transformation & Converged Data Centers, Strategic Cloud Engagement, ITSM, Storage Consulting, HP Education, Big Data Analytics, Mainframe Alternative and Network Consulting/IPCC swim lanes/business units.

As part of his continuous knowledge growth in pace with the global Digitalization technologies, Nicholas has accumulated multiple Professional Technology certifications on top of his Master Degree (MBA/USC Australia) as he is a double expert level in Prince 2 & ITILv3, CISCO Black Belter & certified IS0 27002, COBIT, GBSix Sigma, and also Certified Product Specialist for DELL EMC, RED HAT, ORACLE, VMWARE, IBM, NETAPP. Nicholas is also a global member of the IAOP and holds double Certification in IAOP & he is also the current Deputy Chairman of the Malaysia Data Center Alliance (MDCA).

Thanabalasingam Ramalingam

Committee

Balan is an accomplished and strategic senior leader with more than 25 years of experience in leading large outsourcing operations and managing key accounts for shared service operations. His area of expertise is Payroll & HR Outsourcing, People Development and relationship building. Recognized as an inspirational leader who understands and can balance the needs and complexities of leading large BPO outfit.

He is currently the Senior Director of Global Business Services for Herbalife. He leads the GBS centre which supports APAC and various other regions globally. Primarily supporting IT and Finance operations. Prior to joining Herbalife, he has worked in NorthgateArinso and Xerox Business Services holding key leadership roles in the region. He has extensive experience in both operations and account management space. He is passionate about driving change and building relationships.

Balan holds an Engineering Degree from University of Northumbria (UK) and a MBA from University of Newcastle (Sydney).

Dato' Lim Han Boon

Advisor

Dato’ Lim Han Boon, a chartered accountant by profession is the Founder of Envo BPO Services Sdn Bhd, a leading business outsourcing company in Malaysia, specialising in contact centre services.

He has been a Committee member of Outsourcing Malaysia (OM), a chapter of Persatuan Industri Komputer dan Multimedia Malaysia (PIKOM) since 2008 and was the Treasurer for the term of 2016/2017. Currently he is an Advisor to OM.

Dato Lim holds a Master Degree in Business Administration from University of South Australia, Australia. He also attended the Senior Management Development Program at Harvard Business School. He is a Fellow member of the Association of Chartered Certified Accountants, United Kingdom,

Chartered Accountant of Malaysian Institute of Accountants and member of Chartered Management Institute, United Kingdom. Dato’ Lim is currently an Independent Non-Executive Director of LBS Bina Group Berhad, a renowned property developer listed in the Main Board of Bursa Malaysia Securities Berhad. He was the Senior Independent Non-Executive Director of Top Glove Corporation Berhad, the largest glove manufacturer in the world, before his retirement in early 2022.

He also sits on the Board of Governor of Kuen Cheng High School, a 114 years old Chinese independent private school in Kuala Lumpur.

Dato' Loo Lee LIan

Industry Advisor

Dato’ Loo Lee Lian is the Chief Executive Officer of Invest-in-Penang Bhd (InvestPenang), a position she held since Mar 2010. As the principal investment promotion agency and a wholly owned company of the state of Penang, InvestPenang is the point of contact for investors, providing facilitation support to foreign and local businesses as well as policy advocacy.

At state level, Dato’ Loo is a member of the KPI Task Force of the Penang Development Corporation, a committee overseeing the operation and management of this state economic development corporation. She is also a member of the Selection Committee of the Penang Future Foundation, the Penang State Government’s scholarship program for university undergraduate studies. As an ardent supporter of development programs for young entrepreneurs and start-ups, Dato’ Loo is a council member of the Penang Accelerator for Creative, Analytics and Technology (Penang @CAT).

Dato’ Loo has more than 20 years of industry background in the various sectors of the manufacturing industry. She has led companies in strategic planning, project management, operations, business development, supply chain management, customer strategies and international business migration. She also speaks in corporate conferences and community seminars focusing on job diversity, women empowerment and youth education programs.

Born in Penang, Dato’ Loo graduated with Bachelor of Economics & Accounting from University of Adelaide, South Australia and received her Master of Business Administration from the University of South Australia.

Muhammad Azmi Zulkifli

Industry Advisor

Muhammad Azmi Zulkifli is the Chief Executive Officer of InvestKL.

In his current role as Chief Executive Officer, he leads the teams to identify, facilitate, and develop solutions for MNCs to locate their high value regional hubs in Greater KL and Malaysia. The focus sectors include oil & gas, healthcare, FMCG, business and financial services. To date, the InvestKL team led by Azmi has successfully brought in more than 90 MNCs to set up regional headquarters or hubs within Greater KL.

He joined InvestKL in 2012 as Director of Investor Relations for Europe.

Prior to InvestKL, Azmi has over 16 years’ experience in leadership and management positions spanning commercial business, business transformation and operations with MISC Berhad, a subsidiary of Petronas. He participated in MISC’s business transformation initiatives and was part of a leadership team to re-engineer, develop and commission a global ICT system throughout MISC offices globally.

Azmi holds a Bachelor of Science in Business Administration (Marketing) from the University of Nebraska-Lincoln, USA. Azmi has attended Petronas Management Training programs as well as participated in several Executive Management programs under Harvard Business School and Dale Carnegie Training.

Ong Chin Seong

Advisor

Ong Chin Seong is the Managing Director of Powerware Systems, the leading provider of Consultancy, Design and Build Services for Data Centres. Powerware Systems is the first Company in Malaysia to achieve and obtained Uptime Institute Tier IV Design Certification for Saudi Telecom Corporation (STC) in 2009. It was also a recipient of the SME 100 Award as a Fast Growing Company in 2010. Powerware Systems has also designed; built and obtained the first Tier III Uptime Institute Design Certified Data Centre in 2012 in Malaysia for HDC Data Centre and subsequently, designed and built several Tier III Data Centre for some of the world’s largest outsourcing companies, Malaysia’s largest financial institution and government agencies. As a global player, the Powerware System footprint is found across the globe from Saudi Arabia, Spain, Japan, Hong Kong, Indonesia and Myanmar.

In addition to building Data Centres, CS Ong also owns two data centres, one of them is an Uptime Institute Tier III Design Certified world class Data Centre and a Cloud Computing Services company.

He is a visionary DC industry leader and has been recognised by his peers. He serves the industry through PIKOM as the current Treasurer.

Phil Captain

Advisor

Phil Captain has tremendous worldwide experience in building a business all the way from Concept to Strategy to the actual “making-it-happen” implementation plans. His focus is on “How to WIN the game”. Along with working for and with many large multinational companies, he has also spawned off his own businesses from IT, to restaurants, to automobile service center, video store, hotel and more.

With his core belief that “Nothing happens till someone buys your product or service” his core focus is to Coach the Executive Management, Sales, Customer Service and Field Support teams. He has broad experience across industries such as Telecommunications, Banking & Finance, Retail, Manufacturing, IT, Distribution, and more.

Phil is a tenacious achiever and helps companies to improve profitability by targeting inefficiencies, minimizing expenses and increasing revenues. He has the exceptional ability to look ahead and build the business for the next wave. He has led companies into “new” ways of thinking to complete new product/solution ideas. Phil thoroughly understands the new wave technologies and how best to leverage them for quantum productivity gains.

Key focus is also on the after sales folks such as Customer Services, Field Service Engineers and Project Managers to communicate effectively and recommend other relevant products and services.

Phil also specializes in transforming marketing and sales teams from mere order takers into pro-active, profit-driven units that take full ownership of the corporate results allowing the corporations to leapfrog their sales ahead of planned expectations, (using his SPAANCO & TNIDO method). Phil Captain’s streetwise, dynamic and entertaining approach makes him one of the easiest to listen to and learn from.

His business experience provides a wealth of practical knowledge that he is able to use effectively in coaching others to succeed and WIN in their respective business and responsibility.

Raymond Siva

Industry Advisor

Ray has more than 23 years of experience in journalism, strategic marketing and crisis and issues response. He is a sought-after Reputation and Influence Strategist for international brands, local conglomerates and CEOs.

He has conducted over 100 spokesperson and crisis trainings, messaging workshops and talks in Malaysia, Indonesia and Singapore.

He was appointed as CMO (Chief Marketing Officer) of the Malaysia Digital Economy Corporation (MDEC) in October 2019 and Senior Vice President of Investment and Brand in December 2020 overlooking a 110 person team. This includes Investment Development and Promotion, MSC Business Services, Brand Marketing and Strategic Communications.

He holds an LLB from the University of London and a Professional Diploma in Public Relations from the Institute of Public Relations Malaysia.

Thomas Matthew

Industry Advisor

Thomas brings with him more than 30 years of experience in corporate management, business strategy, and risk management. He began his career as a banker, holding management positions in the corporate and commercial banking divisions of several local commercial banks, from where he joined Pengurusan Danaharta Nasional Berhad (Danaharta), Malaysia's asset management company in 1998. He was initially involved in loan restructuring and thereafter headed its risk management unit, prior to its successful closure in 2005.

Thomas then joined the MBf Holdings group of companies, initially as its Chief Operating Officer and thereafter as its President. Thomas then assumed the role of Group Finance Director at Ben Holdings group in Sri Lanka, an established retail, media and theatre group, where he oversaw all aspects of Finance, Treasury, Legal, Human Resources, Risk Management, Audit and IT.

Thomas holds a Bachelor of Science in Agribusiness from Universiti Putra Malaysia.

Woon Tai Hai

Advisor

Woon Tai Hai has over 35 years of Information Technology (IT), Risks and Management Consulting experience, of which 11 years in the Australian banking and finance industry; including 20 years in Malaysia with two of the global accounting, tax and advisory firms – KPMG and BDO. He held the posts of Executive Director in these global firms before retiring in 2017.

In 2011, Woon was elected the Chairman of PIKOM and helmed this leadership for two terms, and thereafter has been appointed advisor since 2014. He has also been appointed chairperson for both the PIKOM Research Committee and Oversight Committee including advisor to the Global Business Services (GBS) and Cybersecurity Chapters.

Woon is also an ex officio on the Malaysia Australia Business Council (MABC) board and member of the Grant Recommendation Committee (GRC) of the Malaysia Digital Economy Corporation (MDEC).

In 2019, Woon was appointed to the Board of Takaful Ikhlas Family Berhad (TIFB) and Takaful Ikhlas General Berhad (TIGB) as Independent Non-Executive Director (INED) by Bank Negara Malaysia (BNM). These entities are subsidiaries of the listed company MNRB Holdings Bernad. Mr. Woon also chairs the Risk Management Committee Board (RMCB) and the IT Oversight Comiittee for the TIFB entity.

On the academic part, Woon holds a Bachelor of Science (BSc) from University of NSW (UNSW), a post-graduate Diploma in Accounting and Finance (GradDip) and a Master of Business Administration (MBA) from University Technology Sydney (UTS).

Zulfiqar Zainuddin

Industry Advisor

Zulfiqar Zainuddin is the Managing Director of IIB Ventures Sdn Bhd (“IIBV”), a wholly-owned subsidiary of Iskandar Investment Berhad (“IIB”). Prior to that he was leading i2M Ventures Sdn Bhd (“i2M”), a wholly-owned subsidiary of Khazanah Nasional, the strategic investment arm of the Government of Malaysia.

Under Zulfiqar’s leadership, GBS ISKANDAR was launched in April 2016, a programme specially developed to provide expert facilitation for companies to meet their GBS location requirements, covering key areas such as talent, infrastructure, liveability and incentives.

To-date, the GBS ISKANDAR programme has secured over 6,200 professional jobs within the sector while successfully attracting over RM2.6 billion (US$580 million) in committed investments, which includes two of the ‘big four’ professional accountancy firms, providing audit, tax and advisory services. The Blockchain Village at Medini ([email protected]) programme, which was launched in October 2019, continues to promote the blockchain as well as other emerging technologies in the country, drive innovation and develop the required talents required to establish Iskandar Puteri as the regional innovation and technology hub.

Prior to his appointment, Zulfiqar was the Head of the Business Services Unit of Investments in Khazanah Nasional.

He has vast experience in managing large multinational clients as the Head of Foreign Direct Investments during his time at the Multimedia Development Corporation (MDeC), now Malaysia Digital Economy Corporation (MDEC). He was also the Director of Business & Industry Development for Frost & Sullivan in Kuala Lumpur.

Zulfiqar presently serves as the Advisor of Outsourcing Malaysia (OM), an initiative of the outsourcing industry and a chapter of PIKOM – Malaysia’s national ICT industry association. He is also the President of the Alumni Look East Policy Society (ALEPS).

Zulfiqar holds a Bachelor of Economics (Hons.) from Wakayama University, Japan.

Secretariat

Affiliated Organisations

Global Technology & Business Services Council

The GT&BSC has been developed through the alliance of the twelve major independent regional organizations representing the technology and business services sector across the world  in order to collaborate, promote and represent the industry on a global basis for the first time.
 
The Council, which collectively represents the interests of over 10,000 companies and 10 million employees, will play a critical role in developing the future of the industry, safeguarding its future and that of its employees.

The Council will share best practices, thought leadership and collaborate on new operating models on a global stage, which will provide significant value to all of the GT&BSC organisations members, their customers and their employees and aiding and accelerating recovery around the world. The Council will look at the evolving skills required by the industry and work to upskill the profession accordingly.


Website: https://gtbsc.org/

The Asian-Oceanian Computing Industry Organization (ASOCIO)

The Asian-Oceanian Computing Industry Organization (ASOCIO) is a grouping of IT industry associations from economies in the Asia and Oceania region. ASOCIO was established in 1984 with the objective to promote, encourage and foster relationships and trade between its members, and to develop the computing industry in the region.

Presently, ASOCIO represents the interests of 29 economies, comprising 22 members from Australia, Bangladesh, Brunei, Chinese Taipei, Hong Kong, India, Indonesia, Japan, Laos, Macao, Malaysia, Mongolia, Myanmar, Nepal, New Zealand, Pakistan, Philippines, Singapore, South Korea, Sri Lanka, Thailand, Vietnam and seven guest members from USA, UK, Canada, Spain, Russia, France, and Kenya. Today, ASOCIO’s members account for more than 10,000 ICT companies and represent approximately US$350 billion of ICT revenue in the region.

Under the ASOCIO umbrella, member economies are provided an opportunity to collaborate amongst the member economies for growth.

Website: http://www.asocio.org

The National Association of Software and Services Companies (NASSCOM)

The National Association of Software and Services Companies (NASSCOM) is a trade association of Indian Information Technology (IT) and Business Process Outsourcing (BPO) industry. Established in 1988, NASSCOM is a non-profit organization.

NASSCOM is a global trade body with over 1200 members, of which over 250 are global companies from the US, UK, EU, Japan and China. NASSCOM’s member companies are in the business of software development, software services, software products, IT-enabled/BPO services and e-commerce. NASSCOM has been a proponent of global free trade in India.

NASSCOM was set up in 1988 to facilitate business and trade in software and services and to encourage advancement of research in software technology. It is a not-for-profit organization, registered under the Indian Societies Act, 1860.

Currently, NASSCOM is headquartered in New Delhi, India with regional offices in the cities of Mumbai, Chennai, Hyderabad, Bangalore, Pune and Kolkata.

Website: http://www.nasscom.org

World Information Technology and Services Alliance (WITSA)

Founded in 1978, the World Information Technology and Services Alliance (WITSA) is a leading consortium of ICT industry association members from 82 countries/economies around the world. WITSA's members represent more than 90 percent of the world ICT market WITSA was incorporated in 1998 in the Commonwealth of Virginia within the United States of America.

As the leading recognized voice of the global ICT industry, WITSA aims to drive transformation and grow the industry given that ICT is the key driver of the global economy:

- Advocating international public policies that advance the industry's growth and development; 
- Facilitating international trade and investment in ICT products and services through our global network of contacts; 
- Promoting industry cooperation and strengthening our national associations through the sharing of knowledge, experience, and critical information; 
- Working closely with internationally recognized organizations to promote and facilitate growth; 
- Publishing the Digital Planet – a research document focusing on global trends and ICT spending; 
- Awarding signature events - WITSA World Congress on Information Technology (WCIT) and WITSA Global Policy and Trade Summit (GPATS) - to member countries from around the world; 
- Organizing Global ICT Excellence Awards to recognize outstanding ICT users.

Website: http://www.witsa.org

Strategic Partners

Why Malaysia

    • Strategic Advantage
      Malaysia is central in the region which represents a regional market of over half a billion consumers, averaging a combined gross domestic product of $737 billion.

    • Seamless Business Environment
      Business-focused government leadership propels the country to provide for a smooth and conducive business environment, backed by appropriate focus on information security, minimal custom controls, attractive tax incentives, relaxed monetary exchange controls and attractive incentives for R&D.

    • Talented Workforce
      Malaysia’s well educated, multi ethnic workforce continues to grow as a knowledge and service based economy. This is coupled with a workforce which is productive and strong in work ethics.

    • Effective Resources & Skills
      Malaysia produces an annual output of over 135,000 graduates with Bachelor degrees; many with experience in CRM, F&A, IT and HR Services. Our workforce is readily-available and highly-skilled, thus proving to be cost-efficient with high levels of productivity.

    • World-class Infrastructure
      Malaysia’s cities are well-connected via land and air transportation services, in addition to High Speed Broadband (HSB) access and globally competitive telecom services, which are further enhanced by the latest fiber optics connection.

  • Islamic Financial Hub
    Malaysia is the global leader in Islamic Financial Services

The Malaysian Islamic financial sector is seen as one of the most progressive and attractive in the world given the numerous incentives planned and further liberation in the coming years (PricewaterhouseCoopers)

Progressive Industry Developments include:-

  • • Pioneering many Global Islamic Banking and Finance initiatives
  • • Robust regulatory framework
  • • Shariah Framework
  • • A wide range of tax exemptions across the Islamic finance spectrum and many more